Policies

Privacy, use and data processing policies.

LEGAL NOTICE AND PRIVACY POLICY

IDENTIFYING DATA
Identity of the person in charge: WEIMAR CARDONA T.
Business name: Cuidado & Peso
NIT/C.C/C.E: 1.111.111.111
Correo electrónico: info@cuidadoypeso.com
Dirección: Street 75 South 52-101, Itagüí, Colombia
Phone: 311 742 67 83

PRIVACY POLICY

1.Overall
2. Definitions
3. General Regulations for the Protection of Personal Data
4. Policy for the Treatment or Management of Personal Data
5. Authorization of the Holder for Data Processing
6. Purposes and Uses of Personal Data
7. Express Authorization for the Transfer of Personal Data
8. Rights of data owners
9. Retention of Information
10. Duties of Cuidado & Peso as data controller
11. Information received from the owners
12. Database
13. Compilation of the information of the Holders
14. Transfer of Data to Third Parties
15. Advertisements
16. Cookies and Local Information Storage
17. Security
18. Changes to the Privacy Policy
19. Attention to queries, requests, complaints and claims
20. Revocation of the authorization and/or deletion of the data
21. Privacy of information
22. Validity
23.Overall
24. Concerns or doubts of the Holders
25. Notice and Contact Details of Cuidado & Peso

1.Overall

PLEASE READ THESE PRIVACY POLICIES CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION REGARDING THE CONDITIONS AND CLAUSES ON THE HANDLING OF INFORMATION, AS WELL AS THE OBLIGATIONS AND LEGAL AND REGULATORY PROVISIONS RELATED TO THE USE OF THIS BY US.

To develop our corporate purpose, we take care of the processing of personal data, and we also collect, store and transfer them, all in accordance with what is authorized by law. We will talk about the people of whom we use personal data as Owner.

Cuidado & Peso is committed to protecting the information of the Holder. Therefore, it respects and protects the data of the Holders to guarantee the adequate compliance with the current law (Law 1581 of 2012 and Regulatory Decree 1377 of 2013), by which the constitutional right that all people have to know, is developed. update and rectify the information that has been collected about them in databases, and the other rights, freedoms and constitutional guarantees referred to in article 15 of the Political Constitution; as well as the right to information enshrined in article 20 of the same.

2. Definitions

Before going into the matter, it is important to establish the definitions of some concepts so that you know what we mean by them. Whenever you have any questions in this regard, you can return to this list to resolve it.

Holder: Each of the natural persons with whom the personal data is related.
Personal Data: Set of information that can be related to one or more natural persons.
Data Processing (or “Treatment”): Any operation or set of operations on personal data, such as collection, recording, recording, organization, conservation, modification, extraction, consultation, transmission, deletion, destruction, use.
Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the Treatment of the data.
Treatment Manager: Natural or legal person, public or private, that by itself or in association with others, performs the Processing of personal data on behalf of the Treatment Manager.
Database: Organized set of personal data that is subject to Treatment.

3. General Regulations for the Protection of Personal Data

Cuidado & Peso, implements its data collection and processing, in accordance with current legal regulations, for which:

  • It has a security protocol established and implemented by the entire work team, which is trained with all the security regulations on personal data that is collected and stored in Cuidado & Peso, for an appropriate use of this information.
  • It uses for the management of information, tools and integrations with third parties that comply with the law for specific purposes without the right to be shared or used for a purpose other than that initially authorized by the Owner.
  • Complies with the general principles of law regarding data quality, consent and right to information; and offers all data holders the rights of access, rectification, data portability, restriction, deletion and opposition.
  • It complies with the general criteria of legality, loyalty and transparency of data processing. The purposes are determined, explicit and legitimate.
  • Applies data minimization, by collecting only the appropriate, relevant, and limited data that is necessary. It guarantees the accuracy and updating of the same and keeps them only for the time necessary for the purposes of the treatment.
  • Adapt the appropriate technical and organizational measures to guarantee an adequate level of security.

4. Policy for the Treatment or Management of Personal Data

Cuidado & Peso requires the free, prior, express and informed consent of the Owner of the personal data for the treatment thereof, except in cases expressly authorized by law. Said authorization will be granted by the Holder, who must prove his identity sufficiently, according to the conditions indicated by us; or the successors in title, guardians, representatives or attorneys of the owner, who must prove such quality, representation or power of attorney.

The Owner authorizes Cuidado & Peso to use, transfer to third parties, store and use the Owner’s personal information to improve the service on the Platform and offer the commercial services it provides.

Cuidado & Peso, has as its main address the city of Medellín – Colombia at the address Cra 50B # 120-24. The data processing policy as well as the Terms of Use and the Privacy Policy can be found on our website https://cuidadoypeso.com

5. Authorization of the Holder for Data Processing

Cuidado & Peso, in order to guarantee the principle of consent, obtains the authorization of the owner for the Treatment of Data in a free, clear and transparent manner, through different means, including the physical document, email, web page, forms, call telephone, or in any other format that allows evidence that the Information Treatment Policy was disclosed and that the owner authorizes the Treatment of their personal data.

Cuidado & Peso may deliver the information of the Data Holders to the following:

  • To the Holders of the data, their heirs or representatives at any time and through any means when they request it from Cuidado & Peso.
  • To judicial or administrative entities in the exercise of functions that submit a request to Cuidado & Peso for the information to be delivered.
  • To third parties that are authorized by any law.
  • To third parties to whom the Data Owner expressly authorizes to deliver the information and whose authorization is delivered to the Cuidado & Peso.

The Owner’s Authorization will not be necessary in the following cases:

  • Information required by a public or administrative entity in the exercise of its legal functions or by court order.
  • Data of a public nature.
  • Cases of medical or health urgency.
  • Treatment of information authorized by law for historical, statistical or scientific purposes.
  • Data related to the Civil Registry of People.

The Holders of personal data may at any time revoke the authorization granted to Cuidado & Peso for the Processing of their personal data or request their deletion, as long as a legal or contractual provision does not prevent it.

6. Purposes and Uses of Personal Data

Cuidado & Peso in the development of its corporate purpose and relations with employees, customers, suppliers, creditors, strategic allies, subsidiaries, distributors, among others, collects data that is limited to those personal data that are pertinent and adequate for the following purposes:

  • Develop administrative activities, human resources, payroll and internal management of the website and platform
  • Establish consolidated and updated information of clients and third parties.
  • Develop commercial, promotional, advertising and informative activities of its own and of third parties.
  • Send your own and third-party advertising, by phone or email.
  • Create a close knowledge of your customers and third parties for segmentation, marketing and sales activities.
  • Contact the Holders to monitor and evaluate the quality of our services.
  • Develop supplier management activities, including billing, commercial management and collections.
  • Improve the Owner’s experience.
  • Know the preferences of the Holders.

In relation to the above purposes, Cuidado & Peso may:

  • Obtain, store, compile, exchange, update, collect, process, reproduce and/or dispose of the partial or total data or information of the Personal Data Holders.
  • Classify, order and segment the information provided by the Data Owner.
  • Compare, verify and validate the data obtained in due form with credit risk centers with which they have commercial relations.
  • Extend the information obtained, under the terms of the Law, to the companies with which it contracts the services of collection, storage, management and Treatment of its Databases prior to the due authorizations and legal requirements that are necessary in this regard.
  • Transfer the data or partial or total information to its subsidiaries, businesses, companies and/or affiliated entities and strategic allies.

7. Express Authorization for the Transfer of Personal Data

Your data will be processed in Colombia and may be processed in any other country depending on the location of the affiliates, business partners and other entities that are allowed access to this information under the conditions of these Privacy Policies. By accessing or using the digital platforms of Cuidado & Peso, or by transmitting your personal data to us, you specifically agree to said transfer and any purpose related to it.

It is important to note that the places where your data may be processed may include countries that do not enjoy the same degree of data protection as the country from which the information was provided. If this is the case, we will adopt all reasonable measures to guarantee that your data is treated with the levels of protection and security that they would receive if they were in Colombia under the protection, among others, of Law 1266 of 2008 that regulates the handling and information privacy and data protection in accordance with public order.

8. Rights of data owners

  • Know, access, update, rectify, delete and consult your Personal Data at any time regarding the data that you consider partial, inaccurate, incomplete, divided, those that lead to error or those whose Treatment is expressly prohibited or has not been authorized.
  • Request at any time proof of authorization granted to
  • To be informed by Cuidado & Peso of the use that has been given to Personal Data, upon request.
  • Consult the control and security mechanisms provided and request specific related information.
  • Request the deletion of any data and/or revoke the authorization when you consider that Cuidado & Peso has not respected your rights and constitutional guarantees, or simply when you wish to do so.
  • Submit to the Superintendence of Industry and Commerce the complaints that you consider pertinent to assert your right to Habeas Data against Cuidado & Peso.
  • Object, claim, complain and request the portability of your data.

9. Retention of Information

Cuidado & Peso retains your personal information for as long as it is necessary for the purposes set out in this privacy policy. Sometimes we may retain information for longer periods as permitted or required by law, for example, to maintain suppression lists, prevent abuse, if required in connection with a claim or legal proceeding, to enforce our agreements, for tax or accounting reasons, or to comply with other legal obligations. When we no longer have a legitimate need to process the information, we will delete or anonymize your information from our active databases. We will also store the information securely and isolate it on backup disks to prevent further processing until deletion can be performed.

10. Duties of Cuidado & Peso as data controller

Cuidado & Peso acknowledges that Personal Data is the property of its Holders and that only they can decide on it. In accordance with the foregoing, Cuidado & Peso assumes the following duties in its capacity as Data Controller:

  • Have the channel to obtain the express authorization from the Owner to carry out any type of data processing.
  • Request and keep, under the conditions provided in the Personal Data Protection Law, a copy of the respective authorization granted by the Holder.
  • Clearly and expressly inform Data Holders of the Treatment to which they will be subjected and the Purpose of said Treatment by virtue of the authorization granted.
  • Guarantee the Holder of the information, at all times, the full and effective exercise of the right of habeas data.
  • Provide the Treatment Manager, as the case may be, only data whose treatment is previously authorized in accordance with the provisions of the Personal Data Law.
  • Inform the rights that assist all Holders regarding their data.
  • Maintain and ensure the security of the Personal Data records stored to prevent their deterioration, loss, alteration, unauthorized or fraudulent use.
  • Periodically and timely update and rectify the data, each time the Holders of the same report news or requests.
  • Inform the identification, physical and/or electronic address and telephone number of the person or area that will have the quality of Treatment Manager.
  • In case there are substantial changes in the content of this Information Treatment Policy which may affect the content of the authorization that the Holder has granted to Cuidado & Peso, it will communicate the changes in a timely and efficient manner before or after take at the time of implementation of the new policies.

11. Information received from the Holders

Cuidado & Peso may collect two types of data and information:

11.1 Non-Personal Information: It is anonymous and non-identifiable information (“Non-Personal Information“). Cuidado & Peso does not know the identity of the Holder who enters the platform and does not leave their personal data. Non-personal information is classified into technical information and behavioral information, as detailed below:

11.1.1 Technical information

  • Operating system type (Windows, Linux, etc..)
  • Browser type (Explorer, Firefox, Chrome, Safari, etc..)
  • Screen resolution (for example 800 x 600, 1024 x 768, etc..)
  • Keyboard and browser language (for example, English)
  • IP adress.
  • Computer configurations, settings and any other technical data or similar information.

11.1.2 Behavior information

  • Links that the Owner uses while browsing the website.
  • Information related to the Owner’s activities on the website, such as the date of entry, the time the page is accessed, the duration of the visit to the page, among others.
  • Any information about behavior on the website.

11.1.3 Location Information:

If the Owner allows the website to access location services through the permission system used by the mobile operating system, Cuidado & Peso may also collect the exact location of the Owner’s device or the approximate location of the IP address.

11.1.4 Usage and Preference Information:

We collect information about the Owner and visitors to the Platform when they interact with the Services, expressed preferences and selected settings. In some cases Cuidado & Peso does this through the use of cookies, pixel tags and similar technologies that create and maintain unique identifiers.

11.1.5. Device Information:

We may collect information about the Card Holder’s mobile device or computer, including, for example, hardware model, operating system and version, file and software names and versions, preferred language, unique identifier data, advertising identifiers, serial number, device movement information, and mobile network information.

11.1.6. Registration information:

When the Owner interacts with the web platform, Cuidado & Peso collects server logs, which may include information such as device IP addresses, access dates and times, application functions or pages visited, application crashes and other activity. system, browser type, and the third-party site or service you were using prior to interacting with our Services.

11.2 Personal Information: It is individually identifiable information (“Personal Information“) that identifies the Holder and is of a private nature. The Personal Information collected by Cuidado & Peso consists of the personal data entered voluntarily by the Holder and are the following:

  • Name
  • ID
  • Phone
  • Address
  • Email

12. Database

Cuidado & Peso acts as responsible and in charge of the treatment of the following databases:

  • Database of Cuidado & Peso Holders.
  • Database of customers, suppliers, sales, purchases, expenses and product inventories of the company that contracts the service.
  • Employee databases.

Each database collects and stores the respective personal information, with prior authorization and according to the purposes established in this privacy policy. Said information may be handled internally, that is, within Cuidado & Peso, or by external parties, such as with suppliers or third parties. The personal information contained in these databases is kept for the duration of the commercial relationship plus an additional period of 10 years. If in an individual case there are indications of a need for protection or historical interest of these data, the storage period will be extended until the legal need for protection has been clarified.

13. Compilation of the information of the Holders

There are three moments in which Cuidado & Peso receives the information:

13.1 At the time the Holder fills out the form.

13.2. When the Owner uploads any other type of information on the Platform later.

13.3. When the Owner delivers their personal data by phone call.

13.4. When the Holder subscribes to advertising campaigns that benefit Cuidado & Peso.

14. Transfer of Data to Third Parties

As a general rule, your data will not be transmitted to third parties, except in cases in which we are legally obliged to do so, in case the data transfer is necessary for the establishment of the contractual relationship or when you have given us your explicit consent. prior to data transfer.

For the internal management of the data, these may be known by the authorized personnel of Cuidado & Peso, who must know the security and data collection procedures.

For external data handling, that is, when I transfer or transmit personal data to third parties, such as suppliers or affiliated companies, among others, we will ensure that they comply with data protection legislation, with security measures and the same guarantees granted by us. Likewise, we recommend that you consult the data protection policy of the corresponding provider. The scope of the transmitted data will be the minimum necessary. The foregoing in accordance with the authorizations that have been granted by the Owners of the personal data. For these cases, Cuidado & Peso will sign the transmission contract that may apply under the terms of Decree 1074 of 2015. Once the need for Personal Data Processing ceases, they will be eliminated from the Cuidado & Peso databases in safe terms.

15. Advertisements

The Holders accept that Cuidado & Peso may use their contact information in order to inform them about Offers or Promotions and, with their prior authorization, send them advertisements and other marketing material, transmitted to the email address provided by the Holder.

The Holder can unsubscribe from the marketing material delivery service at any time by sending a notification to the means provided in this document or by responding to the email from which the advertisement was sent. It is clarified that Cuidado & Peso is not responsible for the content of said advertisements and the products delivered or services provided by third parties.

16. Cookies and Local Information Storage

When accessing the platform, Cuidado & Peso may use technologies such as “cookies” (or similar technologies), which store certain information on the computer (“Local Storage”) and which allow the automatic activation of certain features and the best use of the service. .

Cookies do not include any information about the Holder, except the session password, which is deleted at the end of the application session (generally after 24 hours). Most browsers allow you to delete cookies from your hard drive, accept cookie blocking, or receive a warning before a cookie is stored. To delete or deactivate the Local Storage option, the Owner must use the configuration option according to the specific instructions provided by the technology provider. However, if the Owner blocks or deletes cookies, the Owner’s online experience may be limited.

Cuidado & Peso uses certain third-party cookies each time the Holder visits one of the Cuidado & Peso websites or any of the advertisers where we manage, when visiting other websites that use similar cookies without altering the Platform service. Third-party cookies are only stored as non-personal information, such as the history of web pages visited, the duration of your browsing, etc.

17. Security

Cuidado & Peso anticipates, takes care of and adopts the technical, human and administrative measures that are necessary to maintain the security of the information of the Holders and tries to avoid its loss, adulteration, access or consultation of unauthorized third parties to the Application through technologies industry standard and internal procedures, including through the use of encryption symbols and mechanisms. However, Cuidado & Peso does not guarantee that unauthorized access will never occur. Likewise, we guarantee that:

  • Cuidado & Peso has security protocols and access to information, storage and processing systems, including physical measures to control security risks. The system is constantly monitored through vulnerability analysis. The Cuidado & Peso staff who process personal data execute said protocols in order to guarantee the security of the information.
  • Cuidado & Peso has the duty to notify the Holders if there is a security breach in the information within 72 hours.
  • Access to the different databases is restricted even for employees and collaborators.
  • All employees and third parties have signed confidentiality clauses in their contracts and are committed to the proper handling of the databases in accordance with the guidelines on the treatment of information established in the Law.
  • It is the Owner’s responsibility to have all the security controls on their computers or private networks for browsing our portals.

18. Changes to the Privacy Policy

Any information of the Holder is regulated by the Terms and Conditions and Privacy Policies of the Platform, Cuidado & Peso reserves the right to modify them at any time, for which the Holder is recommended to visit this page frequently. In the event of any material change, Cuidado & Peso will use reasonable efforts to post notice of such change on the Application.

Any change in the Privacy Policy will take effect from the “last update” and the continued use of the service by the Holder on the date of the last revision will constitute acceptance of them.

19. Attention to queries, requests, complaints and claims

Every owner or successor in title of Personal Data has the right to make inquiries and requests to Cuidado & Peso for free to know, access, update, rectify, delete information, request data portability and revoke authorization or to make requests, complaints and complaints regarding the Treatment that Cuidado & Peso gives to the information.

The Holders can contact the Administrative Area responsible for the attention of requests, complaints and claims through the following channels:

Email: info@cuidadoypeso.com

The query must include the full name of the Owner, the description of the query, request, request, complaint or claim, residence address, contact telephone number and email. The owner of the information must submit and/or attach the following documents:

  • If it is the Holder: Valid identity document.
  • If it is the successor in title: Valid identity document, Civil Registry of Death of the Holder, Document that proves the capacity in which he acts and the number of the Holder’s identity document.
  • If it is a legal representative and/or proxy: Valid identity document, Document that accredits the quality of Legal Representative and/or proxy of the owner and the ID number of the Holder

In the event that the consultation is incomplete, Cuidado & Peso will request the interested party to correct the faults within five (5) days following receipt of the claim. After two months from the date of the request, without the applicant presenting the required information, it will be understood that he has withdrawn the claim or petition.

The query will be answered within a maximum term of ten (10) business days from the filing date. When it is not possible to attend to the query within said term, the reasons for the delay will be informed, and the date on which your query will be addressed, which in no case may exceed five (5) business days following the expiration of the first term. .

Once the respective legal term has expired, Cuidado & Peso does not eliminate the personal data of the Holder who requested it from the databases, the Holder will have the right to request the Superintendence of Industry and Commerce to order the revocation of the authorization and/or the deletion of personal data.

20. Revocation of the authorization and/or deletion of the data

Any owner or assignee of Personal Data has the right to request Cuidado & Peso to delete all or part of their Personal Data. For this, the procedure established in the previous point of this document will be followed.

The deletion of Data will operate and will be final as long as they: (a) are not being treated in accordance with the provisions of current legislation, (b) are no longer necessary for the purpose for which they were collected or, (c ) the period of time required to fulfill the purpose for which they were collected has been exceeded.

Cuidado & Peso may deny the deletion when: (a) The Owner has a legal and/or contractual duty to remain in the database; (b) The deletion of the data hinders judicial or administrative proceedings in progress.

21. Privacy of information

Cuidado & Peso is committed to protecting the information of the Holders. Therefore, it respects and protects personal data in accordance with the current laws of Colombia and regulations that regulate the management and privacy of information and data protection, Law 1266 of 2008, which is in accordance with public order.

22. Validity

These Information Treatment Policies come into force as of August 13, 2018 and the Databases that contain the information of the Holders will be valid for 10 years, extendable for equal periods.

23.Overall

In the event of any controversy between the Owner and Cuidado & Peso in relation to the Privacy Policies, the parties agree to bring the differences before the Colombian Arbitration Court and accept that said courts are competent when resolving disputes. of such claims under Colombian law.

24. Concerns or doubts of the Holders

If you have any questions (or comments) about the Privacy Policy, the Holder can send an email to the following address: info@cuidadoypeso.com, Cuidado & Peso will respond in the shortest possible time.

25. Notification and Contact Information for Cuidado & Peso

Cuidado & Peso is located at the following address and the contact details are as follows, the above for the purpose of being notified of any judicial act or of any kind.
Street 75 South 52-101, Itagüí, Colombia
Phone: (+57) 311 742 67 83
Cuidado & Peso
Last Update March 15, 2023

Shopping Cart